Chase Sapphire Reserve – Trip Delay Reimbursement

Chase Sapphire Reserve credit card is the best card to have in your wallet. People get turned off because of the high annual fee of $450 but I can tell you it’s all worth it.Chase Sapphire Reserve

  • When you spend $4,000 in the first 3 months, you earn a 50,000 point bonus.
  • $300 travel credit
  • 3x points on dining and travel; 1x points on everything else
  • $100 credit toward Global Entry
  • 1:1 Transfer for travel partners (United, Southwest, British Airways, Air France, Singapore Airlines, Hyatt, Marriott, and IHG)

This card also comes with a lot of benefits and in my case, I found myself benefiting from  the trip delay reimbursement. Trip Delay covers up to $500/ticket for the cardholder, spouse, and immediate family members (even if you’re not traveling with them)

The day after Christmas, I was flying back from Vigo airport back to Barcelona with a departure time of 10:15 pm. When I checked in, the gate agent told me that the flight was delayed by 30 minutes. No big deal. As the new departure time got closer, the gate agent made a new announcement –  the incoming plane from Madrid attempted to land twice but could not because of inclement weather. Everyone started swarming the gate agents and soon the next announcement over the intercom was that everyone needed to pick up their checked luggage. Due to the fact that the gate agents were indeed outsourced 3rd party company and not actually the Vueling Airlines company, there was a lot of confusion and no information was given on what to do next.

The first thing I did was call Vueling customer service number. There were no more outgoing flights that night and the next available flight was the same flight but the next day at 10:15 pm. The phone agent was able to book me on that flight, email me a confirmation and also a statement of why the flight was cancelled (this statement is mandatory for your claim submission)
Official Vueling Cancellation Statement

Since I booked my plane ticket on my Chase Sapphire Reserve credit card, I knew that I would be reimbursed (up to $500) for transportation, hotel, amenities, food, toiletries, etc. (Trip delay kicks in if flight is delayed 6+ hours) Next, I called the Chase Sapphire Reserve Benefits line: 1-800-348-8472 to start a new claim. I booked a hotel, got in a cab and left. The majority of the passengers on the plane were still at the airport trying to figure out what to do.

The benefits claim representative emailed an in depth-benefit claims guide (56 pages) and the claim sheet requirements. All of this can be done online at www.eclaimsline.com.
Claim Sheet

Compensation:
Hotel: $180.88 USD – I booked a hotel for 2 nights because my flight wasn’t till 10pm the next day and they accepted it.
Taxi from airport to hotel: 22.50€ ($26.80 USD)
Late night dinner: 39.50€ ($47.05 USD)
Lunch (next day): 45.00€ ($53.60 USD)
Dinner (next day): 15.95€ ($19.00 USD)
Taxi from hotel to airport: 20.75€ ($25.64 USD)
Toiletries (toothpaste, hair product & water): 9.51€ ($11.33)
Taxi from airport back to home: 30.20€ ($35.97)

Total: $400.27

Tips on paperwork to submit electronically

  • Original itinerary
  • Updated itinerary of schedule change (airline should’ve emailed you new itinerary after flight is delayed/cancelled
  • OFFICIAL statement from airline on WHY it was cancelled. “Extra ordinary circumstances” do not count. I had to have the airline email me that the flight was cancelled due to “weather.”
  • Bank statements when the ticket was purchased
  • Bank statements of charges to your credit card during your trip delay

2 months later I got a check for the full amount.

For those of you that have the Chase Sapphire Preferred Card – Here are the differences between that card and the Reserve card. If you would like to make a switch, I recommend that you downgrade you Chase Sapphire Preferred card to the Chase Freedom Preferred (no annual fee + 1.5% back on everything) and then apply for the Chase Sapphire Reserve. (Please use my link so I get credit!)
Sapphire vs. Reserve Trip Delay

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